Our Mission

At Palliative Care at Heart, our mission is to serve patients with advanced-stage illness by providing specialized comfort care, helping them make the most of their lives.

What is palliative care?

Palliative Care is specialized, individualized care management for individuals living with one or more serious illnesses. Our team works with you to develop individualized care plans that address your needs, wishes, and values, removing the burdens and barriers of receiving standard treatment.

"We received so much more than we expected."

Melvin Davis, Care at Heart Family

"Everyday is a new learning opportunity and I feel comforted to know I have the Care at Heart family to help me along the way."

Sharon Hatten, Care at Heart Family

Who needs palliative care?

Many people think palliative care is just for those in the final days of their lives, or for people who do not wish to pursue aggressive or curative treatment, but palliative care is for anyone who might benefit from additional pain and symptom management.

Often, individuals receiving other Medicare benefits, such as home health services and skilled nursing care due to a serious illness, are eligible to receive palliative care at the same time.

You may be eligible for palliative care if you live with one or more chronic conditions such as heart failure, COPD, Alzheimer's, dementia, cancer, or other advanced illnesses, make frequent visits to the hospital, develop recurring infections, experience unintentional weight loss, or desire information regarding advance care planning.

It's normal to have questions

How will I afford palliative care?

Medicaid, Medicare Part B, and most private insurances cover some or all palliative care services. In some instances, treatments and medications may not be covered and/or may be subject to co-pay. Palliative Care at Heart serves all eligible patients regardless of their ability to pay.

It's normal to have questions

Where can I receive care?

At Palliative Care at Heart, we care for patients wherever they call home. Our patients are in their own homes throughout the community, in assisted living communities, and in nursing homes. We also work with patients who do not have a permanent living situation.

It's normal to have questions

Do I have to stop my treatment to have palliative care?

At Palliative Care at Heart, we serve all patients the way they desire to be served. The palliative benefit can simply complement existing, ongoing treatments or therapies. Ask yourself: would you or your loved one benefit from additional pain and symptom management and support? 

It's normal to have questions

How do I get care?

Call us at 1.844.HOH.0411. Anyone can refer a patient to our services. One of our team members will visit you, assess your needs, and work with your doctor to determine if you qualify for the benefit. Meeting with our team is free of charge and you will learn about the benefits you may be entitled to receive. We can help you make an informed decision about your care.

It's normal to have questions

What if I change my mind?

Palliative care will not interfere with any of your other treatments and you can stop it at any time to resume your previous healthcare choices. If you are discharged from services, our team will continue to follow up with you and ensure you get the care you need.

It's normal to have questions

Do I have to give up hope to have palliative care?

Palliative Care at Heart offers a wide range of care options for individuals living with advanced illnesses. Regardless of where you are in your healthcare journey, we do not ask you to be ready to give up hope, comforting treatments, or your doctor. Our medical, psychosocial, and spiritual care is tailored to meet you and your loved ones' needs as you define them.

When we ask our patients and families about their experience with our care, most of them say, “We wish we had chosen the benefit sooner.” Readiness isn’t a requirement to receive quality, comprehensive care

It's normal to have questions

Can I go to the hospital if I have palliative care?

One of the many benefits of Palliative Care at Heart is that we are able to provide expert pain and symptom management in the comfort of your own home. However, if you want to go to the hospital, or we are unable to manage certain symptoms at home, you may go at any time.

1.800.752.0444